Best Posts in Thread: Prioritize Online Players' Modreqs (staff only)

Deinen · Sep 6, 2015

Deljikho said: ↑

I would just like to state this to the community: When filing a modreq please be as specific as possible, so that we can help even if you are offline/afk. Writing 'help' then logging off only gets you a /mail saying to contact myself or file another req. But if you put 'help my Beta plots in (town name) have been griefed' then we have a lot more to work with. Usually I try to resolve the problem when players are offline but it's difficult to do when we don't get adequate info.
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And generally we hate you when you file a modreq saying "HELP! COME HERE QUICK!"

metr0n0me · Sep 5, 2015

junelawnchaired said: ↑

from what i recall, when someone was offline you just shot them a quick mail saying to contact you / other staff when they're back online..the mail should only take a few minutes at the absolute most and that's even pushing it lol
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This is true, but if there's something that you can investigate without them being online (such as a glitch detailed in the modreq, etc).

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Best Posts in Thread: Prioritize Online Players' Modreqs (staff only)

Deinen S'all Good Man

metr0n0me Legendary Meeper