I can see you didn't like the answer I gave you in game, so allow me to elaborate. There are a few things that you've said is wrong with the staff, but the main one I can see is that we spend less time helping people, and more time socializing in /shout. For this reason, I'm going to specifically address that complaint, without getting into anything else.
To begin, you didn't file a modreq, but you did spam /shout with your question. Fine. No use making a big deal of of it, was only 2 seconds worth and I understand people get frustrated when the need help. From that point, I tpa'd to you so I could try and help you with your problem. You weren't able to break a spawner in the nether attached to a chest shop. It didn't take long to explain to you why it wasn't breaking, and then told you that we were going to eventually be disabling chest shops in wild areas however there was no ETA. I then proceeded to tell you that next time, instead of spamming /shout, to make a modreq as it's a much easier way to get staffs attention. You filed a modreq anyways. Not a problem at all, maybe you misread what I said and thought to file one after I'd already helped you. I quickly claimed it and made a /done message for it, seeing as I had already helped you with your problem. I then asked you if there was anything else I could help you with and you said no.
[QUOTE="xyzloni, post: 650407, member: 11577"]I could send a modreq, msg them personally, talk in global, and they still wouldn't answer[/QUOTE]
The main reason as to why we ask people make modreqs rather than to ask in global, is that just because you don't know what a staff member is doing, doesn't mean we aren't busy. The use of the /modreq command is to help organize how things are done, so we can help the most people in the most efficient way possible. We can't always have 5 people asking us questions at once, and then be expected to keep track of everything. We share the workload as a team, and demanding everything of one person can get overwhelming.
[QUOTE="xyzloni, post: 650407, member: 11577I find it odd that I have had 4 modreqs go unanswered for more than 3 hours in the past 2 months but y'all find the time to temp me for "spam/language[/QUOTE]
Even though we already discussed this in game, you were spamming the chat, you were disturbing other people by calling them tumors and saying you "sexually identify as a tumor", and you did make reference to a popular porn site. This went on for approximately 20-30 minutes while receiving multiple warnings to stop, including a kick, and then eventually you were tempbanned.
I only know maybe 3 staff that actually take time out of those hours to simply help people.
~ @oKCS
Just because you don't see what the staff are doing, doesn't mean we aren't doing anything. A hell of a lot of the staff work is done behind the scenes, and not in game. It's impossible to judge a staff members contribution to the server without knowing what's going on behind the scenes. Overall, you had one bad experience, not due to the staff's lack of ability, but due to your lack of understanding towards the situation. I suggest next time that you take a step back and actually take a look at what happened from an outside perspective.
