there should be ONE towny world, maybe a wild, a singular minigame, and that's it
i have no clue why anyone thinks it's a good idea to add shit like skyblock when not only is that not unique but its going to segment an already minuscule playerbase (id hate for there to be 7 instead of 8 players in towny!)
i was absolutely astounded when i heard that there were two towny worlds even now, that's just inexcusable
there is a plethora of other issues like the server being dominated by one puerile friend group and like 70% of active players being staff members but i think before you get to addressing the community you need to at least figure out where the server stands in concrete aspects like how many worlds you'll have and all that
instead of doing these highly impersonal "surveys" which you can easily just ignore and censor as you want, its probably a better idea to do the town halls like last night (if impromptu), that way people can get on-the-spot feedback from staff, bounce ideas off one another, etc